Frequently Asked Questions (F.A.Q.)

📦 ORDER & DELIVERY

When are orders shipped?

  • Orders placed on weekdays until 2:00 PM are shipped on the same day; orders placed on weekends and public holidays are delivered to cargo on the first following business day.

What is the delivery time for my order?

  • Cargo delivery time is generally 1-3 business days, depending on your city. Once your order is shipped, you will receive an SMS/email with a tracking number.

Which cargo companies do you work with?

  • We work with Turkey's most reliable cargo companies. Your order will be delivered to your address in the safest way possible.

🔄 RETURNS & EXCHANGES

Can I return the product I purchased?

  • Yes, you can return your order within 14 days after it is delivered to you, provided that the product is unused and its tags have not been removed. For detailed information, please visit our Return and Exchange Policy page.

Do you offer product exchanges?

  • Yes, you can exchange for a different size or color, subject to availability. You can contact us for your exchange request.

Who pays the shipping fee for returns?

  • For faulty or incorrectly sent products, the shipping fee is covered by us. For size incompatibility or discretionary return/exchange requests, the shipping fee is borne by the buyer.

👚 PRODUCTS & SIZE SELECTION

How can I choose the correct size?

  • You can choose your size by reviewing the model measurements on our product pages. Our product molds are generally standard; however, we recommend paying attention to special fit notes in the product descriptions (e.g., "slim fit" or "relaxed fit").

Do out-of-stock products come back in stock?

  • We periodically restock our most popular and quickly sold-out products. You can use the "Notify me when in stock" button for the product you are interested in or follow our Instagram account to stay updated on current stock.

💳 PAYMENT & SECURITY

What are your payment options?

  • You can securely pay in a single installment or in installments using all bank and credit cards through our website.

Is shopping safe?

  • Yes, our website is protected with a 256-bit SSL security certificate. Your card details are never stored on our system and are processed directly through the bank's secure payment infrastructure.